Terms & Conditions

Last updated: 31 January 2026

These Terms & Conditions (“Terms”) apply to all services provided by Training On Demand (“we”, “us”, or “our”).
By booking a session, using our website, or participating in our training services, you agree to these Terms.

Who we are

Training On Demand provides mobile personal training and fitness services in Auckland, New Zealand.

For any questions regarding these Terms, you can contact us at:

‍Email: ezra@trainingondemand.nz
‍

Nature of services

Training On Demand provides physical fitness and personal training services.

Our services:
  • Are not medical advice
  • Are not a substitute for professional medical, health, or physiotherapy advice
  • Are provided based on information you choose to disclose
You participate in all training sessions voluntarily and at your own risk.

Client responsibility

By booking or participating in training sessions, you confirm that:
  • You are physically capable of participating in exercise activities
  • You will disclose any relevant medical conditions, injuries, or limitations before training
  • You will follow instructions and train within your personal limits
If you are unsure whether exercise is suitable for you, you should seek medical advice before participating.

Health & safety

Your safety is a priority. However:
  • Physical training carries inherent risks
  • You acknowledge that injuries can occur despite reasonable care
  • You agree to take responsibility for listening to your body and communicating concerns during sessions
We reserve the right to modify or stop a session if we believe continuing would pose a safety risk.

Bookings, cancellations & no-shows

Bookings are managed through our online scheduling system.

Unless otherwise stated:
  • Cancellations or rescheduling must be made with reasonable notice
  • Failure to attend a booked session without notice may result in the session being forfeited
  • Repeated no-shows may result in refusal of future bookings
Specific cancellation terms shown at the time of booking will apply.

Payments

Where payment is required:
‍
  • Fees must be paid as displayed at the time of booking
  • All prices are in New Zealand Dollars (NZD) unless stated otherwise
  • Payments are processed securely through third-party providers
Training On Demand does not store full payment card details.

Limitation of liability

To the maximum extent permitted by New Zealand law:
  • Training On Demand is not liable for any loss, injury, or damage resulting from participation in training sessions
  • This includes, but is not limited to, physical injury, illness, or property damage
Nothing in these Terms limits rights under the Consumer Guarantees Act 1993 where applicable.

Personal information

Any personal information collected is handled in accordance with our Privacy Policy.

Changes to services or terms

We may update these Terms or modify our services from time to time.The most current version of these Terms will always be available on our website.

Governing law

These Terms are governed by the laws of New Zealand.

Contact us

If you have any questions regarding these Terms & Conditions, please contact:

‍Training On Demand
Email: ezra@trainingondemand.nz