Privacy policy

Last updated: 31 January 2026

This Privacy Policy explains how Training On Demand (“we”, “us”, or “our”) collects, uses, and protects your personal information in accordance with the New Zealand Privacy Act 2020.
By using our website or services, you acknowledge and accept the practices described in this policy.
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Who we are

Training On Demand provides mobile personal training and fitness services in Auckland, New Zealand.
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Email: ezra@trainingondemand.nz
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What personal information we collect

We may collect personal information including, but not limited to:
  • Your name
  • Your email address
  • Messages submitted through our website contact form
  • Booking details submitted through our scheduling system
  • Any information you provide when communicating with us directly
We only collect information that is reasonably necessary to operate our services.

How we collect your information

We collect personal information when you:
  • Submit a contact form on our website
  • Make a booking through our online scheduling system
  • Contact us directly via email
  • Communicate with us in relation to our services

Why we collect your information

We collect and use your personal information for the following purposes:
  • Responding to enquiries and messages
  • Managing bookings and scheduling sessions
  • Communicating with clients about services
  • Delivering personal training and related services
  • Administrative and record-keeping purposes
We do not collect personal information for purposes unrelated to our services.

How we store and protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.
Your information may be stored and processed using secure third-party services, including:
  • Website hosting and forms (Webflow)
  • Email communication (Google Workspace)
  • Booking and scheduling systems (Acuity Scheduling)
While we take reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Sharing your information

We do not sell, rent, or trade your personal information.
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We may share your information only where necessary to operate our business, such as with trusted service providers involved in booking, communication, or payment processing.
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These providers are only given access to the information required to perform their services.

Your rights

Under the New Zealand Privacy Act 2020, you have the right to:
  • Request access to the personal information we hold about you
  • Request correction of any inaccurate or incomplete information
  • Request deletion of your personal information where appropriate
To exercise these rights, please contact us using the email address listed above.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
The most current version will always be available on our website.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:‍
Training On Demand
Email: ezra@trainingondemand.nz